General

Product

• What is InfinitiKloud?
• What are the product specifications?
• How do I use my InfinitiKloud?
• Do I have to download an App to use InfinitiKloud?
• How much memory does InfinitiKloud Wireless have?
• How long does it take to back up my devices wirelessly (for InfinitiKloud Wireless)?

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Orders

• How do I place an order? 
• Has my order gone through? 
• Where is my order?
• Can I modify my order after it has been placed?
• How can I cancel my order? 
• I have received the wrong product or quantity. What should I do? 

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Delivery

• How can I change my shipping address?
• What is the delivery time?
• Do you deliver to my country?
• My tracking link doesn’t work. What should I do? 
• My order is stuck at customs. What should I do?  

Payments

• What payment methods are available? 
• What credit cards do you accept? 
• What currencies do you accept?
• Is paying through your website safe? 

Returns & Refunds

• How do I return my order?
• Do I need to pay for shipping to return my order?
• What is your return policy?
• Do I need to pay for shipping to return my order?
• What is your return policy?
• How long does it take for my return to be processed?

Warranty & Repairs

• How do I claim my warranty?
• What does my warranty cover? 

Vouchers & Coupons

• My coupon or discount code doesn’t work. What should I do? 
• Can I exchange my coupon for money? 

Affiliates

• I want to be an affiliate. How do I sign up? Click here to find out!